Frequently Asked Questions
Everything you need to know about bringing style to your floors.
How long does shipping take for my rug?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days. You will receive a tracking number as soon as your rug leaves our warehouse.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return the rug in its original condition for a full refund. Please note that return shipping costs are the responsibility of the customer.
Are your rugs suitable for high-traffic areas?
Yes, many of our collections are specifically designed for durability. Our synthetic and wool-blend rugs are ideal for living rooms, hallways, and entryways where foot traffic is frequent.
How do I clean and maintain my Beyondrugs purchase?
We recommend regular vacuuming without a beater bar and immediate spot cleaning for spills using a damp cloth and mild detergent. For deep cleaning, professional rug cleaning is recommended every 12-18 months.
Do I need a rug pad?
We highly recommend using a rug pad. It prevents slipping, provides extra cushioning, and extends the life of your rug by protecting the fibers from friction against the floor.
What payment methods do you accept?
Beyondrugs accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.