Returns & Exchanges
At Beyondrugs, we want you to love your space; if you are not completely satisfied with your purchase, you can return your rug within 30 days of delivery for a full refund or exchange. We ensure a seamless return process to help you find the perfect foundation for your home without any stress.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.
Prepare the Rug
Carefully roll the rug and wrap it in its original packaging or a heavy-duty plastic substitute to ensure it remains clean and protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of the package, ensuring any old labels are completely covered.
Drop Off or Schedule
Take your package to the nearest authorized carrier location or contact us to schedule a convenient home pickup for larger area rugs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing